Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 3 days of delivery

Dispatch items back within: 14 days of delivery

Request a cancellation within: 5 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)

Returns and exchange details

If you are unhappy with your order for any reason please contact us within 5 working days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I gladly accept returns, exchanges and cancellations
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase

UK DELIVERY Local delivery and pick up are easily arranged. I always aim to ship an order within 3 working days of receiving it. All art works will be professionally and securely wrapped ensuring that it reaches you in perfect condition. It may take longer if the item is large. It is always best to contact me because you may prefer a canvas removed from the stretcher and rolled as this is the cheaper option.
All items are sent by Tracked  Royal Mail which usually takes 1-3 business days. Addresses in remote areas may take longer. I track all my parcels unless they are envelope sized. I can also track these if you wish to pay extra.

Please remember I am not responsible for delays within the Royal Mail network.

INTERNATIONAL SHIPPING I ship worldwide and it is difficult to give standard prices for each country as so much depends on the size and weight of what you buy.
It is always best to contact me for an estimate. You may prefer a canvas removed from the stretcher and rolled as this is the cheaper option.
I will always recommend International Tracked & Signed.

CUSTOMS CHARGES: Any customs and import tax charges are the responsibility of the buyer and are out of my control. An invoice is included with ALL items (even those marked as a gift) due to customs requirements.

SHIPPING DELAYS: Delivery times vary depending on country and whether the item has been held in customs. The estimated shipping times stated above are a general guide only. Please remember that I am not responsible for any delays which occur in transit.

The time I need to prepare an order for shipping varies. 
Estimated shipping times
United Kingdom: 1-3 business days
International 7-21 business days

I do my best to meet these shipping estimates and have been successful

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.